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ARS Upgrade from 6.9 to 7.2

Hi, I was given a task to upgrade ARS 6.9 to 7.2 - newest version will be on the different server. I need a detailed step-by-step guide since this is on the production environment.

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  • And what about tasks done automatically/manually from helpdesk staff perspective on current ARS 6.9 during parallel existence of both ARSs - these will be stored in DB of current ARS but not in DB of new one containing configuration/history at the moment of import?

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  • And what about tasks done automatically/manually from helpdesk staff perspective on current ARS 6.9 during parallel existence of both ARSs - these will be stored in DB of current ARS but not in DB of new one containing configuration/history at the moment of import?

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