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ARS 7.3.1 - Skype for Business User Management

Upgrading from ARS v6.9 to ARS v7.3.1
Have configured Built-in Policy - Skype for Business - User management
Skype server is found, SIP domain found, Pool found, Telephony options available.

Have edited Access template with permission Skype but when I view a Skype enabled account in the Web UI (using my ARS admin account) I am not seeing any Skype options in the Actions pane.

What am I missing?  Any suggestions would be greatly appreciated as banging my head on the table isn't helping.