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Active Roles Web on Mac OS

mcoulombe
over 7 years ago

I have recently installed Active Roles 7.0, however users are not able to access any of the portals on Firefox, Chrome or Safari on Mac OS. I've tried to find documentation or information online and haven't been successful. Does anyone have any suggestions?

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  • 0 over 7 years ago

    I did the testing for that Support case. It was on Mac OS X 10.11.4 - El Capitan.

    I re-tested again as both an ARS admin and regular user on Safari, Chrome and FireFox and it worked as expected. No issues. It's a vanilla install of Mac and the browsers are the latest with no add-ons installed.

    I would suggest looking further into the Mac OS itself. Is up to date? Do you have any firewall enabled or anti-virus/malware software? Do you have any browser add-ons, such as AdBlock?

    Beyond that unfortunately I don't have any other ideas that may help as there are only so many factors in play:
    - IIS (on the ARS side)
    - The client OS
    - Anti-virus software
    - Firewall
    - Proxy (in between client and server)
    - Browser add-ons

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  • 0 over 7 years ago

    I did the testing for that Support case. It was on Mac OS X 10.11.4 - El Capitan.

    I re-tested again as both an ARS admin and regular user on Safari, Chrome and FireFox and it worked as expected. No issues. It's a vanilla install of Mac and the browsers are the latest with no add-ons installed.

    I would suggest looking further into the Mac OS itself. Is up to date? Do you have any firewall enabled or anti-virus/malware software? Do you have any browser add-ons, such as AdBlock?

    Beyond that unfortunately I don't have any other ideas that may help as there are only so many factors in play:
    - IIS (on the ARS side)
    - The client OS
    - Anti-virus software
    - Firewall
    - Proxy (in between client and server)
    - Browser add-ons

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