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ARS SPML provider woes

We recently upgraded our DEV native domain mode from 2008R2 to 2012R2 -

Round 'bout that time, customers of the ARS SPML provided notified us that the were getting the message "ActiveRoles Administration Service is unavailable" - nothing changed in our SPML config - and our tests as both the ARS service account and our ARS Administrators account connects and queries fine using the same interface.... but this primary customer of SPML is getting the message returned that ARS service isn't answering the door. 

Has anyone else upgrade their domain servicing an ARS SPML instance to 2012R2 - and seen something similar for customers delegated access to read/update AD through ARS - through ARS SPML 1.4?