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Approval procedure - Named approvers of requested business role or organization? (7.1.1)

Hello, im an newbie,

Im looking for an Approval Procedure - Named approvers of requested business role or organization? (7.1.1)

Idea is

Business role has a configured UID_RulerContainer Application role  "Business role approvers" and some people are assigned to it.
Business role has an assignment resource  assigned to Shelf in IT Shop
Service Item is assigned to IT Shop and ready for order.

I'd like to create an approval procedure that evaluates the members of the UID_RulerContainer "Business role approvers" when the Service Item is ordered in the Shop. It doesnt seem this functionality is out of the box, only "MS - Manager of the requested Business role or organization",

Someone has experienced similar case?

Any help / hint would be greatly appreciated.

Best regards.

Parents
  • Thanks Markus,

    In PWOHelperPWO I checked all evaluated Approvers of Level 1, all of them have PWOHelperPWO.RulerLevel = 0 (normal) so no Fallback or Chief approvers involved.

    Also I verified the Workflow for no fallback approvers and the Chief approval team role not being populated.

    In fact it seems additional undesired approvers for Level 1 are taken
    A) from the approver group of one specific business role which seems to be unrelated to the one being requested.

    (If I removed the Approver Group from that business role the undesired approvers do not show up in PWOHelperPWO)

    PLUS additionally

    B) i have see two "empty" level 1 appovers in PWOhelperPWO where the values for
    UID_PWOHelperPWO
    UID_PersonHead
    are not set.

    I see
    Level 1 approver A - Correct
    Level 1 approver Empty
    Level 1 approver B - Correct
    Level 1 approver Empty
    Level 1 approver C - Correct

    Any other ideas to track down why the
    unwanted approvers and the "empty" approvers come from?

    i greatly appreciate any thoughts on this.

    Best regards,
    Edi
Reply
  • Thanks Markus,

    In PWOHelperPWO I checked all evaluated Approvers of Level 1, all of them have PWOHelperPWO.RulerLevel = 0 (normal) so no Fallback or Chief approvers involved.

    Also I verified the Workflow for no fallback approvers and the Chief approval team role not being populated.

    In fact it seems additional undesired approvers for Level 1 are taken
    A) from the approver group of one specific business role which seems to be unrelated to the one being requested.

    (If I removed the Approver Group from that business role the undesired approvers do not show up in PWOHelperPWO)

    PLUS additionally

    B) i have see two "empty" level 1 appovers in PWOhelperPWO where the values for
    UID_PWOHelperPWO
    UID_PersonHead
    are not set.

    I see
    Level 1 approver A - Correct
    Level 1 approver Empty
    Level 1 approver B - Correct
    Level 1 approver Empty
    Level 1 approver C - Correct

    Any other ideas to track down why the
    unwanted approvers and the "empty" approvers come from?

    i greatly appreciate any thoughts on this.

    Best regards,
    Edi
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