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Approval procedure - Named approvers of requested business role or organization? (7.1.1)

Hello, im an newbie,

Im looking for an Approval Procedure - Named approvers of requested business role or organization? (7.1.1)

Idea is

Business role has a configured UID_RulerContainer Application role  "Business role approvers" and some people are assigned to it.
Business role has an assignment resource  assigned to Shelf in IT Shop
Service Item is assigned to IT Shop and ready for order.

I'd like to create an approval procedure that evaluates the members of the UID_RulerContainer "Business role approvers" when the Service Item is ordered in the Shop. It doesnt seem this functionality is out of the box, only "MS - Manager of the requested Business role or organization",

Someone has experienced similar case?

Any help / hint would be greatly appreciated.

Best regards.

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  • I've tested both SQL version in my 7.1.1 version and they work as expected. Both versions work in 7.1.1 that's why i've used one database for testing.

    But you mentioned that you have "empty" level 1 approver in PWOHelperPWO with an empty value for the PK UID_PWOHelperPWO is empty. This is highly unlikely as there are primary key constraints in place that would throw an error.

    I am doubting that those entries are generated by the system. Do you have custom triggers in place in your database?

     

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  • I've tested both SQL version in my 7.1.1 version and they work as expected. Both versions work in 7.1.1 that's why i've used one database for testing.

    But you mentioned that you have "empty" level 1 approver in PWOHelperPWO with an empty value for the PK UID_PWOHelperPWO is empty. This is highly unlikely as there are primary key constraints in place that would throw an error.

    I am doubting that those entries are generated by the system. Do you have custom triggers in place in your database?

     

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