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Approval procedure - Named approvers of requested business role or organization? (7.1.1)

Hello, im an newbie,

Im looking for an Approval Procedure - Named approvers of requested business role or organization? (7.1.1)

Idea is

Business role has a configured UID_RulerContainer Application role  "Business role approvers" and some people are assigned to it.
Business role has an assignment resource  assigned to Shelf in IT Shop
Service Item is assigned to IT Shop and ready for order.

I'd like to create an approval procedure that evaluates the members of the UID_RulerContainer "Business role approvers" when the Service Item is ordered in the Shop. It doesnt seem this functionality is out of the box, only "MS - Manager of the requested Business role or organization",

Someone has experienced similar case?

Any help / hint would be greatly appreciated.

Best regards.

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  • Hi Markus, thanks again,

    No, we dont have any custom Triggers, but we do have some custom Processes on the Table [Org]

    Actually I see the information I gave you is partially incorrect, it might be due to a timing issue where not all attributes have been populated yet when i checked.

    Correct is
    B) i have see "empty" level 1 appovers in PWOhelperPWO where the values for
    UID_PWOHelperPWO is set
    UID_PersonHead is not set.

    What I further observed:
    The number of "empty" level 1 approvers seems to be ((total level 1 approvers) - 1).
    I've seen this during different tests, but not sure this is consistent all times.


    Best regards,
    Edi
Reply
  • Hi Markus, thanks again,

    No, we dont have any custom Triggers, but we do have some custom Processes on the Table [Org]

    Actually I see the information I gave you is partially incorrect, it might be due to a timing issue where not all attributes have been populated yet when i checked.

    Correct is
    B) i have see "empty" level 1 appovers in PWOhelperPWO where the values for
    UID_PWOHelperPWO is set
    UID_PersonHead is not set.

    What I further observed:
    The number of "empty" level 1 approvers seems to be ((total level 1 approvers) - 1).
    I've seen this during different tests, but not sure this is consistent all times.


    Best regards,
    Edi
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