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HistoryDB installation and History service configuration issue in v7.1

robin.olivier.contractor
over 7 years ago

Hello !

I'm trying to install the HistoryDB on my development environment, running Q1IM v7.1.0.

I installed the HistoryDB administration and configuration tools in the same folder as my original install (under C:\ProgramFiles\Dell\One Identity Manager\) (and maybe I made a mistake there and should have selected a different folder like C:\ProgramFiles\Dell\HistoryDB. Anyone could confirm ?)

I then installed the database on the same database server as the one where my original database is located. Everything ran smoothly until the very last step, the service configuration. I was under the impression that the wizard was about the overwrite the JobService.cfg file from my original installed so I clicked on "skipped the service installation" and finished the installation and closed the "Configuration Wizard".

I was hoping that the "Job Service Configuration" wizard would enable me to generate a new configuration file for the History Service and save it... But when I open it, it seems to be editing the JobService.cfg file and I'm having the same doubts as before...

I did not really find any information on the history service specifically in the installation documentation.

I'm at a loss as to how I should proceed.

Was it a mistake to install the HistoryDB tools in the same folder as the original install ? If so, should I attempt a re-installation (deleting the History database and running everything from the start, selecting a different folder at the beginning) ?

Should I create a now configuration file for the History Service ? If so, how should I name it ?

Any help would be really appreciated.

Thanks in advance,

Robin OLIVER

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  • +1 over 7 years ago

    Please check that the both services are started against the correct folder. Right click the service for properties page and look at the path to executable.
    To correct the folder delete the service with command prompt command:
    sc delete SERVICENAME. Then create the service again
    sc create SERVICENAME binpath= "FOLDER\viNetworkService.exe" Displayname= "SERVICEDISPLAYNAME" start= auto

    Please also re-install the tools as Barry mentioned for the main DB into the original install folder as the HDB install over-writes the files. This shouldn't have anything to do with the HDB service problem.

    I hope these tips help you to resolve the problem.

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  • +1 over 7 years ago

    Please check that the both services are started against the correct folder. Right click the service for properties page and look at the path to executable.
    To correct the folder delete the service with command prompt command:
    sc delete SERVICENAME. Then create the service again
    sc create SERVICENAME binpath= "FOLDER\viNetworkService.exe" Displayname= "SERVICEDISPLAYNAME" start= auto

    Please also re-install the tools as Barry mentioned for the main DB into the original install folder as the HDB install over-writes the files. This shouldn't have anything to do with the HDB service problem.

    I hope these tips help you to resolve the problem.

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