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Web Portal bug: "There are too many results.." message with no data to display

Dario.Mariani
over 6 years ago

Hi all,

I'm encountering this little bug..On the web portal, in sections Request History, Approval History or Unsubscribe if I type some keyword to search, even if there is no data to display, it shows me this message. Here's the screenshot of two cases: in the first one the word "ras" represent the name of a custom target system, the second one a random word. In both cases there are no requests to display.

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  • 0 over 6 years ago
    Hi Markus

    We have 7.1.1 which is listed as latest in the software download list.

    One question concerning your example: Do you have over 100 products matching the search term "mfa"?

    That is the problem.
    For example I have the product "Citrix: Ultra Edit".

    If I search for "ultra" the search is really fast and the product is shown.
    If I search for "Citrix" (since I want to unsubscribe also other "Citrix-Products" I get nothing after a long waiting time.

    Another example:
    If I search for "IDM" I get my 3 result really fast. In total we have only 7 products matching that term.
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  • 0 over 6 years ago
    Hi Markus

    We have 7.1.1 which is listed as latest in the software download list.

    One question concerning your example: Do you have over 100 products matching the search term "mfa"?

    That is the problem.
    For example I have the product "Citrix: Ultra Edit".

    If I search for "ultra" the search is really fast and the product is shown.
    If I search for "Citrix" (since I want to unsubscribe also other "Citrix-Products" I get nothing after a long waiting time.

    Another example:
    If I search for "IDM" I get my 3 result really fast. In total we have only 7 products matching that term.
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