Error - Can't launch 'Import process Information' on history Database

Question

Hello,

We wanted to import the information from our main database to the history database. The export process is working perfectly fine.

However, when we execute the process "Import process information" in the history designer, we have the following error :

When we try to access in the ObjectBrowser to the table "SourceDatabase", we have the same error message.
We used the SoftwareLoader in order to load this file, but nothing change after.

The version of our "HDB.Customizer.dll" is :

We are currently using D1IM v6.1.3.

Have you ever encountered this problem ?

Best Regards,

Mike.

Markus Weiss-Ehlers · Accepted Answer

Please check that you start ObjectBrowser and Designer from the correct directory. While the Identity Manager is installed in "C:\Program Files (x86)\Quest Software\Quest One Identity Manager" the History DB is installed in "C:\Program Files (x86)\Quest Software\HistoryDB" in version 6.

Markus Weiss-Ehlers · Answer

I think you are running against the wrong database. Please check that the service is connected to the HistoryDB. The error message when you used %Copmputername% only implies, that another Job Service was already connected to the DB with the same queue name. I believe that this was the normal Job Service connected to your normal OneIM database, that's why I'm suggesting to check your connection settings in the job service configuration.

Markus Weiss-Ehlers · Answer

Do you have a History DB JobService, and I assume that your screenshot is from the HistoryDB job queue , that is servicing the Queue \ASVHSQLD1IM01-History? 
 
Please check that in your job service configuration as ootb, the job server looking for a queue constructed as \%Computername%. 
 
I assume that your computer the History DB service is running on is not called ASVHSQLD1IM01-History, or is it?