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Manually Escalate a request

QOS
over 7 years ago

Is there any way for IT personnel (or people with proper access) to manually trigger the escalation for a request that is currently pending on approving level.

I want a workflow where system role owner is the first to approve and with escalation to his/her manager.

When a system role owner is out of office or similar, I want the ability to manually trigger the escalation without having to wait for the escalation timeout to kick in. Any idea how to do this? Sounds like it should already be a built-in function but i can't find it anywhere.

This is for version 7.0.2

  • 0 over 7 years ago
    Hi

    You can try the customizer method "Escalate" on the PersonWantsOrg object. By using this method you have to submit two parameters:

    1. One for the Person who will escalate the request.
    2. One for the reason why the request have been escalated.

    -
    Regards
    Sven
  • 0 over 7 years ago

    Sven is right, the method should do the trick if the person is either the requester or the recipient of the request or if the method is executed by the Job Service.

    Coming with 8.0 the chief approval team can immediately escalate a request in the web portal as well as the recipient or requester.

  • 0 over 7 years ago
    Thanks.

    Im gonna do some test on this over weekend.

    Btw, does anyone have the exact SQL code to make an approval step for people in a specific role. I want to do one approval procedure with multiple queries to pick up approvers. One of the queries should be members of a specific role. Role is in the AERole table.
    Similar to the procedure "OR - Members of a certain role" but i need the code for a specific role to add multiple queries in one procedure.
  • 0 over 7 years ago
    Please open another thread for you additional question. Makes life easier for the other community members to search for questions that have already been asked.

    Thank you