Multiple Service Categories for AccProduct - 7.1.1

Question

Hi Experts, 
 I noticed that a given AccProduct can only be assigned to a single service category. We have a requirement where the same AccProduct should show in different service categories. 
 To give a real world example - when shopping online you can usually get to the same product via multiple routes. For instance, Disney films can be both under "Childrens Films" as well as "Animation". 
 Is this possible at all, or is there a standard way to extend the functionality to support this? 
 Thanks 
 Kin

kinshasa · Accepted Answer

Thanks Markus, yes I do appreciate my example isn't good enough :) 
 
The real use case is that we have a common set of accproducts which apply to different service categories - I guess we'll look at redesigning the it shop structure on this case. 
 
Thanks 
Kin

Markus Weiss-Ehlers · Answer

Hi Kin, 
 I think your real world example lacks a little bit in my personal opinion but anyways. 
 No, you cannot assign a service item ( AccProduct ) to more than one service category. 
 But if I am getting back to your real world example, what you really need and can search for in the shop, are tags. 
 So you service item can have more than one tag assigned and the customers can search for the tags. 
 The following section in the documentation describes this https://support.oneidentity.com/technical-documents/identity-manager/7.1.2/it-shop-administration-guide/12#TOPIC-804390 
 HtH