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6.1.4 - Jobs not being processed (no unenryption configured)

kinshasa
over 6 years ago

Hello Experts,

I'm looking at an issue in a v6 environment where the jobs are not being processed (They get generated but just sit there in the jobqueue)

In the log, I see the messages repeatedly:

 

2017-12-21 10:37:39 +01:00 - Warning: Stopped task requests.

2017-12-21 10:37:39 +01:00 - Exception occured in ExecutionSlot (thread: Main Loop):

[821053] Could not decode parameter 'ConnectionString'.

    [809016] The encrypted value cannot be unencrypted. There is no unencryption configured.

           at VI.JobService.ExecutionSlot.Execute(Job job)

           at VI.JobService.ExecutionSlot._DecryptParameters(JobParameters parms)

           ---- Start of Inner Exception ----

           at VI.JobService.ExecutionSlot._DecryptParameters(JobParameters parms)

           at VI.Base.Encryption.NoEncryption.DecryptPartial(String data)

2017-12-21 10:37:39 +01:00 - VI.JobService.JobComponents.ScriptComponent - 6da4277d-7317-4b14-b46a-dd6e6cec8cc6: Errors occured

    [821053] Could not decode parameter 'ConnectionString'.

    [809016] The encrypted value cannot be unencrypted. There is no unencryption configured.

       at VI.JobService.ExecutionSlot.Execute(Job job)

       at VI.JobService.ExecutionSlot._DecryptParameters(JobParameters parms)

       ---- Start of Inner Exception ----

       at VI.JobService.ExecutionSlot._DecryptParameters(JobParameters parms)

       at VI.Base.Encryption.NoEncryption.DecryptPartial(String data)

 

I'm not sure if the above is causing all jobs not to be processed or just some jobs? Also, how can I debug this? In the service configuration I can see an encryption key file has been supplied...

Thanks

Kin

Parents
  • +1 over 6 years ago
    If the Job Service is complaining about the key, it was probably not supplied correctly.

    The Job Service moves the content of the private.key file into the secret store inside of Windows and removes the private.key file afterward.

    I suggest getting a copy of the private.key file and copy it to the location specified in the configuration and restart the service. You will see a message in the log, that the private.key has been moved to the private container.
Reply
  • +1 over 6 years ago
    If the Job Service is complaining about the key, it was probably not supplied correctly.

    The Job Service moves the content of the private.key file into the secret store inside of Windows and removes the private.key file afterward.

    I suggest getting a copy of the private.key file and copy it to the location specified in the configuration and restart the service. You will see a message in the log, that the private.key has been moved to the private container.
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