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6.1.4 - Jobs not being processed (no unenryption configured)

Hello Experts,

I'm looking at an issue in a v6 environment where the jobs are not being processed (They get generated but just sit there in the jobqueue)

In the log, I see the messages repeatedly:

 

2017-12-21 10:37:39 +01:00 - Warning: Stopped task requests.

2017-12-21 10:37:39 +01:00 - Exception occured in ExecutionSlot (thread: Main Loop):

[821053] Could not decode parameter 'ConnectionString'.

    [809016] The encrypted value cannot be unencrypted. There is no unencryption configured.

           at VI.JobService.ExecutionSlot.Execute(Job job)

           at VI.JobService.ExecutionSlot._DecryptParameters(JobParameters parms)

           ---- Start of Inner Exception ----

           at VI.JobService.ExecutionSlot._DecryptParameters(JobParameters parms)

           at VI.Base.Encryption.NoEncryption.DecryptPartial(String data)

2017-12-21 10:37:39 +01:00 - VI.JobService.JobComponents.ScriptComponent - 6da4277d-7317-4b14-b46a-dd6e6cec8cc6: Errors occured

    [821053] Could not decode parameter 'ConnectionString'.

    [809016] The encrypted value cannot be unencrypted. There is no unencryption configured.

       at VI.JobService.ExecutionSlot.Execute(Job job)

       at VI.JobService.ExecutionSlot._DecryptParameters(JobParameters parms)

       ---- Start of Inner Exception ----

       at VI.JobService.ExecutionSlot._DecryptParameters(JobParameters parms)

       at VI.Base.Encryption.NoEncryption.DecryptPartial(String data)

 

I'm not sure if the above is causing all jobs not to be processed or just some jobs? Also, how can I debug this? In the service configuration I can see an encryption key file has been supplied...

Thanks

Kin

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  • Ok, thanks Markus - I'll try an get hold of the key

    So it looks like we have 2 issues

    1) Bad Key which leads to errors above ("There is no unencryption configured")
    2) Process steps not being picked up

    Only (2), when I restart the service it promply picks up and processes a few steps, then it stops (Steps stay in "TRUE" state). Could it be because the jobqueue stops because of bad decryption key? Trying to see if (1) and (2) could be related...
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  • Ok, thanks Markus - I'll try an get hold of the key

    So it looks like we have 2 issues

    1) Bad Key which leads to errors above ("There is no unencryption configured")
    2) Process steps not being picked up

    Only (2), when I restart the service it promply picks up and processes a few steps, then it stops (Steps stay in "TRUE" state). Could it be because the jobqueue stops because of bad decryption key? Trying to see if (1) and (2) could be related...
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