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IT Shop Request status Pending after approval

ellen
over 6 years ago

 I have a newbie question regarding IT Shop requests.  I have set up a test item with two approval steps.  On testing, I am able to approve both steps but the status of the request still shows as Pending.  Any idea what I might be missing?

 

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  • 0 over 6 years ago
    Hi Ellen,

    In that case I suspect there is something that hasn't completed processing. And thus you still see this as pending in IT Shop.

    Anything pending in the dbqueue or job queue?

    You can query the table PersonWantsOrg directly to confirm the OrderState. E.g.: select orderstate from personwantsorg where uid_personordered = '9a560866-080e-4643-8d1f-7229758b7dd7'.

    If it's not "assigned" then perhaps something is still being processed.

    Trevor
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  • 0 over 6 years ago
    Hi Ellen,

    In that case I suspect there is something that hasn't completed processing. And thus you still see this as pending in IT Shop.

    Anything pending in the dbqueue or job queue?

    You can query the table PersonWantsOrg directly to confirm the OrderState. E.g.: select orderstate from personwantsorg where uid_personordered = '9a560866-080e-4643-8d1f-7229758b7dd7'.

    If it's not "assigned" then perhaps something is still being processed.

    Trevor
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