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IT Shop Request status Pending after approval

I have a newbie question regarding IT Shop requests. I have set up a test item with two approval steps. On testing, I am able to approve both steps but the status of the request still shows as Pending. Any idea what I might be missing?

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+1 Markus Weiss-Ehlers over 6 years ago

Yeah, that is the reason. If both requests do not match completely in their valid timeframes, the request with the longer validity period waits until the other request timeframe has ended.
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+1 Markus Weiss-Ehlers over 6 years ago

Yeah, that is the reason. If both requests do not match completely in their valid timeframes, the request with the longer validity period waits until the other request timeframe has ended.
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