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How to assign active directory group account manager through ITshop ?

ruchita.mantri
over 6 years ago

My use case is: If the current account manager of AD group gets disabled, it gets removed as an account manager from the AD group which is as expected but now I want to assign new account manager to this AD group through ITshop and the workflow to assign new account manager should go to previous account manager's manager. How can we implement this?

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  • 0 over 6 years ago
    What's your process prior to disable an employee? It might be worth expanding it for this. Then it might just be a script.

    What about a new Attestation Policy, which would need some Custom Editors in the Web portal for this?

    Maybe an support team is going to handle that? Then you need complete new page for the web portal.

    Maybe you want a request with an approval workflow for a new product called "account manager change".

    What's the direct manager of the disabled employee going to do with the AD Group?
    What's if there is no direct manager?

    There are too many ways to solve your issue, as it does not seem to be specified.
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  • 0 over 6 years ago
    What's your process prior to disable an employee? It might be worth expanding it for this. Then it might just be a script.

    What about a new Attestation Policy, which would need some Custom Editors in the Web portal for this?

    Maybe an support team is going to handle that? Then you need complete new page for the web portal.

    Maybe you want a request with an approval workflow for a new product called "account manager change".

    What's the direct manager of the disabled employee going to do with the AD Group?
    What's if there is no direct manager?

    There are too many ways to solve your issue, as it does not seem to be specified.
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