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Selecting a reference user to copy its products assigned does not show all the assigned products of the user

ruchita.mantri
over 6 years ago

Hi,

When I am trying to raise a request using "select reference user", it is not showing all the requested and assigned products of this user. What might be the cause for this? Please help

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  • 0 over 6 years ago

    I believe it only shows those products your current recipient is entitled to request.

  • 0 over 6 years ago in reply to Markus Weiss-Ehlers

    As of now, all users are entitled to request all products. One observation here is only products which has some entitlement(system role, account definition, etc) are displayed when we select reference user. I have other requestable products as well like "Create system account" where at the end there is no entitlement but a system account can be created for the user. So, what might be going wrong here? or is this the expected functionality?

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  • 0 over 6 years ago in reply to Markus Weiss-Ehlers

    As of now, all users are entitled to request all products. One observation here is only products which has some entitlement(system role, account definition, etc) are displayed when we select reference user. I have other requestable products as well like "Create system account" where at the end there is no entitlement but a system account can be created for the user. So, what might be going wrong here? or is this the expected functionality?

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