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How the password can be reset through ITshop request?

ruchita.mantri
over 6 years ago

Hi,

I want to enable the user (we can assume it as support person) to reset the password of other users. I am trying to create a request property where in support person will select the user and then he will pass the password. But how can I have Password and Confirm password option where in both the passwords will be compared as it happens normally and validate the password with Password policies as well?

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  • +1 over 6 years ago

    If you are on version 8.x, why not using Password Reset Web Portal for the users and allowing the HelpDesk persons to generate a temporary passcode that the users can use to log into the Password Reset Web Portal if they forgot their password?

    By default, the managers of a person can generate a passcode in the Web Portal and the Operations Support Team in the Operations Web.

  • 0 over 6 years ago in reply to Markus Weiss-Ehlers

    Hi Markus,

    I am trying to extend my existing web portal for Operation support web portal but after I completed my installation, I am not able to access it. I tried accessing it on the same web portal URL which I was using before. Did I miss anything?

  • 0 over 6 years ago in reply to ruchita.mantri

    Hi Markus,

    Thanks for the help. I am able to login to operation support web portal now and able to create the passcode for user. But, how can I send the passcode to the user via mail? Do we need to customize something or anything available OOTB for this? Thank you

  • +1 over 6 years ago in reply to ruchita.mantri

    The idea is to provide the passcode either in person, through the phone, or by another means of communication.

    You have to keep in mind that the user might be completely locked out  and unable to read e-mail.

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