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issue when re-install the job server

stefanie liang over 5 years ago

Hi Experts,

I just try to upgrade my identity manager 7.1.2 to 7.1.3 (my own test machine,not production server)

1:update schema done

2.open Manager and update ,done.

3,open the job queue infor -found that :"unable to connect the server" in Jobserver

4.so I think need to re-install the job server, then I open "serverinstaller.exe" and run.after selected the installation source,key in service account credential. the installation progress runs,then pop up an error " Error occurred The specified service does not exists as an installed service " -------- I can't install the job server ,what can I do now ?Pls help .

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Markus Weiss-Ehlers over 5 years ago in reply to stefanie liang +1 verified
I think this is the result from your first attempt with the Service Installer.

What I would do
- Save the JobService.cfg file from the existing installation directory to a save place.
- Uninstall One Identity…

Parents

0 Markus Weiss-Ehlers over 5 years ago

According to the release notes from 7.1.3 https://support.oneidentity.com/de-de/technical-documents/identity-manager/7.1.3/release-notes/4#TOPIC-888777 , you need to update the Job Service which processes direct database queries via the normal setup from the installation medium.
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0 stefanie liang over 5 years ago in reply to Markus Weiss-Ehlers

which steps are for updating job service ? I tried to re-install the job server, but meet above error " Error occurred The specified service does not exists as an installed service "when install it.pls help
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0 stefanie liang over 5 years ago in reply to Markus Weiss-Ehlers

which steps are for updating job service ? I tried to re-install the job server, but meet above error " Error occurred The specified service does not exists as an installed service "when install it.pls help
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0 Markus Weiss-Ehlers over 5 years ago in reply to stefanie liang

If you follow the link it says:
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0 stefanie liang over 5 years ago in reply to Markus Weiss-Ehlers

yes, I met those errors when I was doing the highlighted steps...how to fix it？
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+1 Markus Weiss-Ehlers over 5 years ago in reply to stefanie liang
I think this is the result from your first attempt with the Service Installer.

What I would do

Save the JobService.cfg file from the existing installation directory to a save place.

Uninstall One Identity Manager with Add/Remove Programs from the control panel of Windows.

Re-Install One Identity Manager (Service and additional client stuff you had installed before).

Copy your saved JobService.cfg to the installation directory.

Re-Configure you service account for the fresh installed One Identity Manager service (if necessary).

If that doesn't help, contact support.
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0 stefanie liang over 5 years ago in reply to Markus Weiss-Ehlers

thanks Markus, remove the one identity manager in control panel ,and install it again ,then works.I can get the job server status in Job queue infor now,thanks
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