Hi!
again I request your help :-)
I have hundreds of users with different entitlements (ORG, ADSGroup and UNSGroupB), now I need to simulate that they have been requested from the IT Shop.
To do this, I have used the CreateITShopOrder method following the indications suggested by some posts in the forum (eg. www.oneidentity.com/.../76699
With this I get the PWO records, created in Assigned state. Everything seems to be correct, but if I do some checks check from the ITShop I see the following:
- Manager, in the graphical view of the employee, the products of UNSGroup, ADSGroup appear as Active Product Request, ORG as Active Assignment Request, what does this mean?
- ITShop: If I consult the employee's requests, only those related to ORG resources appear, not those of ADSGroup/UNSGroupB
- ITShop: If I try to cancel the employee's assignments, only those related to ORG appear
It seems the records in PWO were not created correctly. I don't see any errors in the execution of the script that calls the CreateITShopOrder method. Basically the script calls the CreateITShopOrder method like this:
- ORG:membership.custom.CallMethod ("CreateITShopOrder", uidOrgProduct, uidPersonOrdered, "CCC_CreateITShopOrder_ExtraInfo")
- ADSAccountInADSGroup/UNSAccountBINUNSGroupB: membership.custom.CallMethod ("CreateITShopOrder", "CCC_CreateITShopOrder_ExtraInfo")
where CCC_CreateITShopOrder_ExtraInfo adds the OrderReason
Can you help me?
Regards
(OneIM v.8.1.1)
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