Hello All,
We are facing issue for Mail related process in Identity Manager version 8.2 . OOTB processes "VI_ESS_PersonWantsOrg send mail when step granted" and "VI_ESS_PersonWantsOrg send mail when step not granted" are not getting triggered properly on required approval step.
Detail explanation of issue is as follows:
We have created a workflow with 6 approval levels.
From these first four levels have "EX" approval procedure, 5th approval level has "CM" approval procedure and last level has "EX" approval procedure. We have attached mail templates only on 5th approval level (approver procedure used is CM) for approve and deny decisions. For rest of the approval levels mail template is attached only for denial decision.
Ideally, email should be sent on 5th step only either on approval or denial but, instead of that process is triggering on 4th approval level(No mail approval template attached) which is not expected.
We are unsure as from where does the mail id is getting populated for 4th step instead of 5th.
What changes should I perform to fix this issue?
Thanks,
Saba