IT Shop - Customer

Markus Weiss-Ehlers  Any suggestion please

I do understand your requirement completely. Can you please provide more details?

Hi Markus Weiss-Ehlers 

I have a application which is published currently in IT Shop.

Only the IT Support team should be eligible to raise a group membership of that application as they have more insight knowledge on the role/group suitable for the user profile and now the application is visible for all the users. Currently in approval flow we check whether it raised by IT Support to proceed, if not the request will be aborted.

The requirement is to only IT support user should see in web portal and they can raise for any users in the organization.

How to achieve this ?

TIA,

Aad

Hi Markus Weiss-Ehlers 

I have a application which is published currently in IT Shop.

Only the IT Support team should be eligible to raise a group membership of that application as they have more insight knowledge on the role/group suitable for the user profile and now the application is visible for all the users. Currently in approval flow we check whether it raised by IT Support to proceed, if not the request will be aborted.

The requirement is to only IT support user should see in web portal and they can raise for any users in the organization.

How to achieve this ?

TIA,

Aad

Hi,

FIrst or all, you would have to define a SQL filter clause to filter the service items (AccProduct) that the current user is allowed to request.

Then configure the API endpoint for service items by adding a configuration for shop_serviceitems in the Server Administration app under "Portal":

On the shop_serviceitems configuration object, insert the SQL WHERE clause that you need:

Hope this helps,

Hanno

Markus Weiss-Ehlers Hanno Bunjes 

It possible to implement this in older version of web portal and not the angular one.

Regards,

Aad

There are configuration keys for the legacy Web Portal as well that allow you to define the list of available service items based on the current user.

In Web Designer configure your web project and set the condition at the configuration key "VI_ITShop_Filter_AccProduct" (Products to display for a given recipient).