missing internal name information

What version are you using?

Is this a custom form or a default one, and if it is a default one, which one?

Hi Markus,

We are on 8.2 and plan to go to the latest version in June. We did customize the default employee form with some fields and a link for instructions. It's weird that when we see this problem happening it shows the users first or last name but the template to generate the Central Account does not fire. I've been using One Identity since 2013 and have never seen this issue. It's baffling. We are using the following for display pattern... %InternalName% (%CentralAccount% %PersonnelNumber%)

Thanks for your help.

Lu

Just to narrow down the issue - because I have no clue what could be the reason for this behavior other than the firstname has been added via SQL and not the object layer - if you recalculate the templates for this object, does it create the internalname and the centralaccount then?

No when i run Reapply Template it does not run on the centralaccount at all.

When i type the name in the filed to a different name it will populate the internal name. If the name is Dave i just type Dav and then not save but then type Dave and save and the internal name generates. It's almost like it is not there at all.

Sounds strange and I have never seen that behavior. Did you change the templates at Person.Centralaccount or the IsOverwriting flag?

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I have not seen it happen since this one time and still have not figured out what logs to dig into. 

Markus Weiss-Ehlers 

I have the following template code

If CStr($ImportSource$) <> "ADS" And CStr($Lastname$) <> "" And CStr($Firstname$) <> "" And _
	(Not CBool(Connection.Variables.Get("FULLSYNC")) Or CStr($ImportSource$).StartsWith("EBS") Or CStr($ImportSource$).StartsWith("SAP") ) Then
	If CStr(Connection.GetConfigParm("QER\Person\CentralAccountGlobalUnique"))="1" Then
		If $[IsLoaded]:Bool$ = False AndAlso $IsExternal:Bool$ Then
			If $LastName$<>"" AndAlso $FirstName$<>"" Then
				' comment out for read-only moded and uncomment it when GO-LIVE
				Value = CCC_VI_AE_BuildCentralAccountGlobalUnique( GetValue("UID_Person").String,$Lastname$,$Firstname$,$MiddleName$)
			End If
		End If
	End If
End If

We do have overwrite but i think i need to change it for Not IsLoaded to look if it is blank. We want to protect it from changing if someone changes the first or last name. We only generate for IsExternal. If this happens again can you tell me which logs to look at when the entry is made from the web portal?

Thank you, Lu

I have not seen it happen since this one time and still have not figured out what logs to dig into. 

Markus Weiss-Ehlers 

I have the following template code

If CStr($ImportSource$) <> "ADS" And CStr($Lastname$) <> "" And CStr($Firstname$) <> "" And _
	(Not CBool(Connection.Variables.Get("FULLSYNC")) Or CStr($ImportSource$).StartsWith("EBS") Or CStr($ImportSource$).StartsWith("SAP") ) Then
	If CStr(Connection.GetConfigParm("QER\Person\CentralAccountGlobalUnique"))="1" Then
		If $[IsLoaded]:Bool$ = False AndAlso $IsExternal:Bool$ Then
			If $LastName$<>"" AndAlso $FirstName$<>"" Then
				' comment out for read-only moded and uncomment it when GO-LIVE
				Value = CCC_VI_AE_BuildCentralAccountGlobalUnique( GetValue("UID_Person").String,$Lastname$,$Firstname$,$MiddleName$)
			End If
		End If
	End If
End If

We do have overwrite but i think i need to change it for Not IsLoaded to look if it is blank. We want to protect it from changing if someone changes the first or last name. We only generate for IsExternal. If this happens again can you tell me which logs to look at when the entry is made from the web portal?

Thank you, Lu

You will not see anything in the logs if there if no error occurs. In regards to the web portal, you might want to look in the log of the Web Portal and on the Application Server log if you are using an Application Server connection for the web portal.