We have received a requirement wherein we need to create incidents in ServiceNow by sending details from One Identity. We know there is an OOTB process SCN_Create_serviceNow_ticket to create tickets and uses SCN configuration parameters which accepts SNOW URL, User and password.
In our case, it's not possible to directly have a connection with SNOW, we need to connect with Mulesoft for creating tickets. We have received client id, secret and api from Mulesoft team and we want to know if we need to modify the OOTB process for this kind of connection or we can just use client id/ secret instead of SNOW user and password?
Thanks in advance