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VI_Attestation_AttestationCase_when steps not granted

Hana
11 months ago

Hi Everyone,

We would like to ask for help here, we are trying to use the default process VI_Attestation_AttestationCase_when steps not granted for sending mail to adding person/approver.

We tried testing it and denied the attestation it should send an email to the adding person about the denied attest.

But no event can be seen in the job queue for VI_Attestation_AttestationCase_when steps not granted.

Can anyone advice please.

Thank you

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  • 0 11 months ago

    Hi,

    Have you checked the generating condition for the process?

    Value = Connection.GetConfigParm("Common\MailNotification")<>""

    Trevor

  • 0 10 months ago in reply to Trevor Pike

    Hi  

    Thank you for your answer, I have checked it and the generating condition shows Value =

    Connection.GetConfigParm("QER\Attestation\MailTemplateIdents\InformAddingPerson")<>""

    should this be change to Value = Connection.GetConfigParm("Common\MailNotification")<>""?

    We tried the VI_Attestation_AttestationCase_when steps granted and its working, it has the same generating condition as the steps not granted.

    Appreciate your help here.

    Thank you.

Reply
  • 0 10 months ago in reply to Trevor Pike

    Hi  

    Thank you for your answer, I have checked it and the generating condition shows Value =

    Connection.GetConfigParm("QER\Attestation\MailTemplateIdents\InformAddingPerson")<>""

    should this be change to Value = Connection.GetConfigParm("Common\MailNotification")<>""?

    We tried the VI_Attestation_AttestationCase_when steps granted and its working, it has the same generating condition as the steps not granted.

    Appreciate your help here.

    Thank you.

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