VI_Attestation_AttestationCase_when steps not granted

Hi,

Have you checked the generating condition for the process?

Value = Connection.GetConfigParm("Common\MailNotification")<>""

Trevor

Hi Trevor Pike 

Thank you for your answer, I have checked it and the generating condition shows Value =

Connection.GetConfigParm("QER\Attestation\MailTemplateIdents\InformAddingPerson")<>""

should this be change to Value = Connection.GetConfigParm("Common\MailNotification")<>""?

We tried the VI_Attestation_AttestationCase_when steps granted and its working, it has the same generating condition as the steps not granted.

Appreciate your help here.

Thank you.

Can you share the version of OneIM you are using?

Hi Markus Weiss-Ehlers currently using 8.2.

I was unable to find anything in particular that might explain this. It could be related to #35819 but it is not exactly the same. Means it is probably data related. In that case, I suggest contacting support. 

Hi Markus Weiss-Ehlers another question, what data related it might be? Thank you

Which one exactly I do not know but if the process is not generated at all, some of the data used in the prescript and the generation condition of the process.

Thank you, Markus Weiss-Ehlers we'll try to reach out to the support team, because this is a pre-defined process and we do not perform any changes at all. 

Thank you, Markus Weiss-Ehlers we'll try to reach out to the support team, because this is a pre-defined process and we do not perform any changes at all.