Block/reserve a IT Shop request

Hi,

We have a usecase to implement that a approver of a IT shop request can able to reserve/block the IT shop request so that other approvers cannot approve it until it is released by the approver who reserved it? It would be really helpful for us if you can point where to refer it.

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0 Trevor Pike 6 months ago

Hi,

This is really how approval procvessing works. I suggest to look into approval workflows and how they are implemented. You can use conditions in this case.

https://support.oneidentity.com/technical-documents/identity-manager/9.2/it-shop-administration-guide/22#TOPIC-2085945

For example, specify a condition that the next step doesn't take place until the preceding step, and so on.

Trevor
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0 chetan paliwal 6 months ago in reply to Trevor Pike

Thanks for the response, Is there any OOTB property in approval workflow from Portals to reserve the request?
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0 Markus Weiss-Ehlers 6 months ago in reply to chetan paliwal

Please check the following topics in the documentation. You can reserve a request by sending an inquiry.

Sending inquiries about pending requests

support.oneidentity.com/.../32

Canceling reservations of pending requests

support.oneidentity.com/.../33
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0 Markus Weiss-Ehlers 6 months ago in reply to chetan paliwal

Please check the following topics in the documentation. You can reserve a request by sending an inquiry.

Sending inquiries about pending requests

support.oneidentity.com/.../32

Canceling reservations of pending requests

support.oneidentity.com/.../33
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Block/reserve a IT Shop request

Sending inquiries about pending requests

Canceling reservations of pending requests

Sending inquiries about pending requests

Canceling reservations of pending requests