• State Not Answered
  • Replies 3 replies
  • Subscribers 96 subscribers
  • Views 552 views
  • Users 0 members are here
Options
Related

Azure Active Directory Sync Hanging

haaf
8 months ago

I have the exact same problem at three of my customers. 

The Azure Active Directory Sync is set to read-only.  Ordinarily a full sync completes in about 4 hours, but every now and then, it keeps running for days.  It will keep running until someone restarts the Job-Server.  All the sync's after this one will produce a frozen job with error "same full sync is still running". 

If you look at the log, no errors appear, and you see pages of normal updates.  None the less it says "Running" and never ends. 

Two of the customers are on 8.1.5, but one is on 9.1.1. 

I tried turning on diagnostics for the Job Server but this just produces millions of lines of trace info.  

What can cause the sync to hang?  How can I diagnose this problem?

Parents
  • 0 8 months ago

    Hello,

    Without additional details it's hard to say why the syncs would hang this way.

    "Ordinarily a full sync completes in about 4 hours, but every now and then, it keeps running for days."

    - What's different in the environment during this time?  Is it time of day, something like that?

    - What are the system stats?  Is memory usage high?

    There are a lot of factors that could come into play, including the sync configuration itself.  But start by looking at what may be going on when the sync runs in 4 hours vs days.  Is the network busy?  Updates running?  Other syncs or jobs that are running at the same time?

    Trevor

Reply
  • 0 8 months ago

    Hello,

    Without additional details it's hard to say why the syncs would hang this way.

    "Ordinarily a full sync completes in about 4 hours, but every now and then, it keeps running for days."

    - What's different in the environment during this time?  Is it time of day, something like that?

    - What are the system stats?  Is memory usage high?

    There are a lot of factors that could come into play, including the sync configuration itself.  But start by looking at what may be going on when the sync runs in 4 hours vs days.  Is the network busy?  Updates running?  Other syncs or jobs that are running at the same time?

    Trevor

Children
No Data