Hi Team,
We are currently trying to automate the creation of Teams Team in One Identity via IT shop product. Can you suggest what Service Item type we should use where users can input all needed information for creation?
Thanks in advance!
Hi Team,
We are currently trying to automate the creation of Teams Team in One Identity via IT shop product. Can you suggest what Service Item type we should use where users can input all needed information for creation?
Thanks in advance!
Currently using 8.2 version
Thank you Nicholas Matos we will check on this, by the way will this work using the old version of web portal?
Request properties are defined in the Manager, not in Web Designer. The "old portal" supports the Request properties if you remember to set the created property group with "use obsolete definition". The…
Hi Ana,
It depends on your case, if users who request can request more than once then Multi-Request feature is the best option otherwise if users can request only once then I believe Multi-Request/Unsubscribe is the best option. indicated,
Still in your doubt, the PersonWantsOrg table has CustomProperties from 1 to 10, if it is insufficient you can extend the table for your purposes.
Hi Nicholas Matos this is regarding the service item within Manager.
Thanks in advance.
Let me understand better,
Would you like to automate the creation of Teams in Microsoft Teams via ITShop, where the user will request the creation of a Team, right?
I imagine you will use an external process to obtain the information that the user entered to create the Team, or will you do it another way?
Service items have two types, the normal one and one type that I have never used which is "Special Service Item", but I believe it does not provide fields for user input data.
I usually use a type of product known as Multi-Request Resource, which allows the user to request more than once, and in the Web Designer I link the product to a component, and in the component I define which fields the user can insert and where it will be saved in the table later to use in the process that will carry out the creation of teams in your case.
Another way to do this without programming is through the Manager it's called "Request Property", but I know a little about it, you can define it in the Service Item, it can be found at
IT Shop >> Basic Configuration Data >> Request Properties
support.oneidentity.com/.../10
Thank you Nicholas Matos we will check on this, by the way will this work using the old version of web portal?
Request properties are defined in the Manager, not in Web Designer. The "old portal" supports the Request properties if you remember to set the created property group with "use obsolete definition". The downside of the old request properties is that you can only select specific attributes from the PersonWantsOrg table and if you want to add more fields - such as a FK-attribute to person for example - you need to extend both PersonWantsOrg and ShoppingCartItem with the exactly same attributes to make it available as a request property.
Request properties have been completely revamped but the new properties only work in the Angular portal.