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Service items for Teams

Hana
9 months ago

Hi Team,

We are currently trying to automate the creation of Teams Team in One Identity via IT shop product. Can you suggest what Service Item type we should use where users can input all needed information for creation?

Thanks in advance!

 

  • 0 9 months ago in reply to Kalle N.

    Hi  during the request the information needs to be collected.

     

    1st option: if possible, to create a dropdown for all of the user ID or username.

    2nd option: Else to collect the username or user id and check if it's a valid employee name. (this will throw an error message if the entered user id/username is not valid or not existing).

    Whichever works well in the web portal. 

    I appreciate your help here.

    Thank you.

  • 0 9 months ago in reply to Hana

    I would create a separate CCCPerson to PersonWantsOrg and ShoppingCartItem which is a Foreign Key to the Person table to achieve this. Doing a uniqueness check on the user name when they are prompted via request properties is quite cumbersome and in general I would not advice doing anything free text that you can do with a FK but that is just my data modelling practice :)

    Also by doing that you allow the user to just select the person they need and in the back end processing you can pull out any attribute from the selected person. Building the uniqueness validation that would be checked on entry in request property is bit more work + free text fields and creative end user base is always a recipe for chaos Slight smile