Problem with Account Definition

The account definition is not created and the JOB remains pending and does not go to FROZEN. The names are not duplicated

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  • The version is 8.2. I can't find any errors in the Job Server logs

    2024-02-02 11:04:23 +01:00 - Warning: There is no process assembly for table HelperHeadPerson (triggering event Insert).
    2024-02-02 11:04:23 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.HandleObjectComponent - A2D5321E-1946-4DF0-93A3-E186004F5863: Successful
        The event Insert was triggered for 1 object(s) of type HelperHeadPerson.
    2024-02-02 11:04:23 +01:00 - Warning: There is no process assembly for table HelperHeadPerson (triggering event Insert).
    2024-02-02 11:04:23 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.HandleObjectComponent - 3C90AC90-93C9-47F6-9B82-FAD08432422C: Successful
        The event Insert was triggered for 1 object(s) of type HelperHeadPerson.
    2024-02-02 11:04:24 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.HandleObjectComponent - 31AC39D4-149C-43CC-97AB-0463DC71542A: Successful
        The event Assign was triggered for 1 object(s) of type PersonHasTSBAccountDef.
    2024-02-02 11:04:24 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.HandleObjectComponent - 3B286D57-1BAA-48E1-AFA9-32EBDC8712F6: Successful
        The event Assign was triggered for 1 object(s) of type PersonHasTSBAccountDef.
    
    2024-02-02 11:05:55 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.SQLComponent - dcb03cb0-f6b0-4a76-86f5-94bb68e5864b: Errors occurred
        There are no entries matching the WHERE clause.
    2024-02-02 11:05:55 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.SQLComponent - 09f40f0c-01de-455e-bffc-916bcf6305e9: Errors occurred
        There are no entries matching the WHERE clause.
    
    2024-02-02 11:05:55 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.SQLComponent - cd637422-1dd1-48dc-8b95-a4d3466ef37a: Successful
    
    2024-02-02 11:05:55 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.SQLComponent - 0382dfcf-26e6-4482-a315-1d7dac88ff72: Successful
    
    2024-02-02 11:05:55 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.SQLComponent - f9833934-836b-431b-88b4-57c8754aefd1: Errors occurred
        There are no entries matching the WHERE clause.
    
    2024-02-02 11:05:55 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.SQLComponent - df836d93-9c52-4376-a1ea-2c515aff4f45: Errors occurred
        There are no entries matching the WHERE clause.
    
    2024-02-02 11:05:55 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.SQLComponent - bd43c4bb-c6d7-42d6-8197-ec79e5ed3e51: Errors occurred
        There are no entries matching the WHERE clause.
    
    2024-02-02 11:05:55 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.SQLComponent - 26ef0892-c544-4a12-9065-913a5bb24415: Errors occurred
        There are no entries matching the WHERE clause.
    
    2024-02-02 11:05:56 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.ScriptComponent - 2b40a26c-46d8-4f84-bf0e-b457e5f99093: Errors occurred
        Script function "TSB_Find_And_Use_Linked_Account_For_AccountDef" returned False.
    
    2024-02-02 11:05:56 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.ScriptComponent - 205d9de4-5e99-4390-9b20-981a502b8d8d: Errors occurred
        Script function "TSB_Find_And_Use_Linked_Account_For_AccountDef" returned False.
    
    2024-02-02 11:34:24 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - 46501C31-1C7F-4161-838F-324F6CF2D1A4RA: Successful
        Process step ed023f78-3f0f-49f3-b90f-77a4e6b44ce4 is still running.
    
    2024-02-02 11:34:24 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - 94E4C780-5926-4205-8416-76FFBA6628B8RA: Successful
        Process step dfe023ff-deb8-4e05-bd0a-ef9c10e329a8 is still running.
    
    2024-02-02 11:50:54 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - B4F6E394-47DD-41C4-98E6-00527D6CF324RA: Successful
        Process step ed023f78-3f0f-49f3-b90f-77a4e6b44ce4 is still running.
    
    2024-02-02 11:50:54 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - F640CF0A-96AF-422D-8713-48AEB799A977RA: Successful
        Process step dfe023ff-deb8-4e05-bd0a-ef9c10e329a8 is still running.
    
    2024-02-02 12:01:24 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.HandleObjectComponent - 70FEB9B5-7889-4FE4-8BA2-EBAD7342766C: Successful
        The event UPDATEUTCOFFSET was triggered for 1 object(s) of type DialogTimeZone.
    
    2024-02-02 12:02:57 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.ScriptComponent - dbda774f-d417-4897-a168-dec2ad4fb574: Successful
    
    2024-02-02 12:07:24 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - 570F4E97-4A45-46A3-A995-370382726CB8RA: Successful
        Process step dfe023ff-deb8-4e05-bd0a-ef9c10e329a8 is still running.
    
    2024-02-02 12:07:24 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - C21E8948-96FF-4D8C-ACF8-0DA76A475A71RA: Successful
        Process step ed023f78-3f0f-49f3-b90f-77a4e6b44ce4 is still running.
    
    2024-02-02 12:23:54 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - 20E255FC-C56B-4084-9296-671B02A915A2RA: Successful
        Process step ed023f78-3f0f-49f3-b90f-77a4e6b44ce4 is still running.
    
    2024-02-02 12:23:54 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - 2EA5C8F6-8ABC-46F8-B5EE-84980CFA2E64RA: Successful
        Process step dfe023ff-deb8-4e05-bd0a-ef9c10e329a8 is still running.
    
    2024-02-02 12:40:24 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - 2B93F208-8F18-4850-8C77-AC37EFE3A88ARA: Successful
        Process step ed023f78-3f0f-49f3-b90f-77a4e6b44ce4 is still running.
    
    2024-02-02 12:40:24 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - BC044D21-F26D-4A30-B83F-EB802E2D359ERA: Successful
        Process step dfe023ff-deb8-4e05-bd0a-ef9c10e329a8 is still running.
    
    2024-02-02 12:56:54 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - 38BFCFC3-5D9D-47DB-9B1E-2C9A8845B28ARA: Successful
        Process step ed023f78-3f0f-49f3-b90f-77a4e6b44ce4 is still running.
    
    2024-02-02 12:56:54 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - E5380F00-C8BC-4D19-8477-44DFE882C160RA: Successful
        Process step dfe023ff-deb8-4e05-bd0a-ef9c10e329a8 is still running.
    
    2024-02-02 13:01:24 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.HandleObjectComponent - E2D3E8BA-2D8C-42C0-A9A9-A01CD93631E4: Successful
        The event UPDATEUTCOFFSET was triggered for 1 object(s) of type DialogTimeZone.
    
    2024-02-02 13:02:57 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.ScriptComponent - 548eb754-d55e-4dd6-baf2-91465cc28df6: Successful
    
    2024-02-02 13:13:24 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - 09829B05-74D3-4407-BB06-E6B7D7AA94D5RA: Successful
        Process step dfe023ff-deb8-4e05-bd0a-ef9c10e329a8 is still running.
    
    2024-02-02 13:13:24 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - A327EB99-6631-4DF6-9635-78BCDC61BDD3RA: Successful
        Process step ed023f78-3f0f-49f3-b90f-77a4e6b44ce4 is still running.
    
    2024-02-02 13:29:54 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - 2C673773-5261-43A2-9A9E-CF22D338A3BFRA: Successful
        Process step dfe023ff-deb8-4e05-bd0a-ef9c10e329a8 is still running.
    
    2024-02-02 13:29:54 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - FBC08C05-8C18-4375-A16C-D61F718B20CERA: Successful
        Process step ed023f78-3f0f-49f3-b90f-77a4e6b44ce4 is still running.
    
    2024-02-02 13:46:24 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - 56E12455-5739-4577-98BE-792BB8E02F84RA: Successful
        Process step dfe023ff-deb8-4e05-bd0a-ef9c10e329a8 is still running.
    
    2024-02-02 13:46:24 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - FB8074EE-5C12-4877-9E6B-AD36729A4189RA: Successful
        Process step ed023f78-3f0f-49f3-b90f-77a4e6b44ce4 is still running.
    
    2024-02-02 14:01:25 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.HandleObjectComponent - EDCBB16E-72CA-40A8-88B2-4F9CED343DDA: Successful
        The event UPDATEUTCOFFSET was triggered for 1 object(s) of type DialogTimeZone.
    
    2024-02-02 14:02:55 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - 3F668778-8527-49DB-9BE5-8AE3C5FF22ADRA: Successful
        Process step ed023f78-3f0f-49f3-b90f-77a4e6b44ce4 is still running.
    
    2024-02-02 14:02:55 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - AB54C68B-73F7-4DA8-B5CD-5294D3742106RA: Successful
        Process step dfe023ff-deb8-4e05-bd0a-ef9c10e329a8 is still running.
    
    2024-02-02 14:02:58 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.ScriptComponent - d61be662-2d27-46b6-93d1-34fe5bbc855b: Successful
    
    2024-02-02 14:19:25 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - 1620261E-2C0B-4ACE-A0BC-2382B3343056RA: Successful
        Process step dfe023ff-deb8-4e05-bd0a-ef9c10e329a8 is still running.
    
    2024-02-02 14:19:25 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - C9058488-E745-4C36-9546-B1D914D4B846RA: Successful
        Process step ed023f78-3f0f-49f3-b90f-77a4e6b44ce4 is still running.
    
    2024-02-02 14:35:55 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - 215D9B83-4C4D-4DE6-B8C6-6670C11CBC4ARA: Successful
        Process step ed023f78-3f0f-49f3-b90f-77a4e6b44ce4 is still running.
    
    2024-02-02 14:35:55 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - 6C08ACB7-BB8B-4BC1-840E-401DA75DCC68RA: Successful
        Process step dfe023ff-deb8-4e05-bd0a-ef9c10e329a8 is still running.
    
    2024-02-02 14:52:25 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - 0DD58DA4-D115-47E0-A773-97FA366E38EDRA: Successful
        Process step dfe023ff-deb8-4e05-bd0a-ef9c10e329a8 is still running.
    
    2024-02-02 14:52:25 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - D39B4EED-72F5-4A79-8DCA-42F821F72205RA: Successful
        Process step ed023f78-3f0f-49f3-b90f-77a4e6b44ce4 is still running.
    
    2024-02-02 15:01:25 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.HandleObjectComponent - D36E8092-C2C9-4EA4-8386-92DDEA3E4D83: Successful
        The event UPDATEUTCOFFSET was triggered for 1 object(s) of type DialogTimeZone.
    
    2024-02-02 15:02:58 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.ScriptComponent - fcb34998-4c92-4d87-ab8c-3f43d8106fb8: Successful
    
    2024-02-02 15:08:55 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - BB4F8564-C22B-4C9E-ABC9-80E86C551077RA: Successful
        Process step dfe023ff-deb8-4e05-bd0a-ef9c10e329a8 is still running.
    
    2024-02-02 15:08:55 +01:00 - \ONEIDMT-APP-01 - VI.JobService.JobComponents.JobCheckComponent - E1D265AA-28D0-4834-B0F3-B1E53B2A8489RA: Successful
        Process step ed023f78-3f0f-49f3-b90f-77a4e6b44ce4 is still running.
    
  • These lines here indicate that something is performing very slow. 

    Process step ed023f78-3f0f-49f3-b90f-77a4e6b44ce4 is still running.

    I believe this is the "processing" step from the JobQueue. Please check your SQL Server for blockings (one option) and check if inserting a new ADSAccount with ObjectBrowser setting the same properties as the process step works without issues.

  • Thanks for the information, the problem was the "One Identity Manager Service" which had crashed. I restarted the service and the accounts were created

  • Thanks, I am also facing the same issue, I will try it and I hope it works for me too.