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User's synchronization From ServiceNow offset.

g petraglia
1 month ago

Hello,

 

I have a question regarding the user's synchronization From ServiceNow.

The scripts require an Offset of user to get from One Identity Manager.

If this offset is set to 0 it retrieves 1000 users, but how can I do if want to retrieve all of the users? What offset should I set?

And If I want to retrieve a different number of users?

If you know more, can you explain to me how this offset works?

 

 

I'm currently using OneIM starling edition 9.1.

 

Thank you so much for the support.

  • 0 1 month ago

    Hi,

    Starling is using the REST API from ServiceNow and paging is recommended since you can put a large load on the system retrieving a lot of data in one call and run the risk that you hit a transaction timeout on ServiceNow. The offset should be equal to the number of records returned from the previous call. For example:

    • First call is the offset 0 and the page size is 1000. The call will return 1000 records.
    • Second call is the offset 1000 and you will get the next 1000 records.
    • Rinse and repeat.