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Web portal Login Issue Post-upgrade 8.2.1v to 9.0

pavithra
29 days ago

Hello,

V9.0

We recently upgraded our system from version 8.2.1 to 9.0v. Post-upgrade, we are encountering login issues with the web portal, which displays an error. Although changing the password using the manager tool resolves the issue, users are unable to log in with the initial random password after a reset. Users will receive an email with the initial random password, reset it in the Exchange Admin Center, and then use it to log in to the web portal and other target systems(Its their standard to reset the password). However, this process is not working as expected but it was working before the upgrade. Any suggestions would be appreciated.

Note: Authentication module is Active Directory user account(role-based).

https://postimg.cc/Z9zx738t

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  • 0 26 days ago

    This would be using single sign on for this authentication method. Based on the error message the system cannot determine the user, this is usually caused by the web portal being set to use anonymous authentication in IIS. Please confirm what is set for the authentication methods in IIS for this site.

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  • 0 26 days ago

    This would be using single sign on for this authentication method. Based on the error message the system cannot determine the user, this is usually caused by the web portal being set to use anonymous authentication in IIS. Please confirm what is set for the authentication methods in IIS for this site.

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