Hi folks,
We are getting an interesting error during HR data import. Once per five minutes, we are reading our HR database to get updates or inserts for a couple of years. However, all the sudden, we've started getting this error during data import.
On One Identity perspective, the error was simple: "Processor terminated unexpected".
As I investigate on Job Server machine further, I could get a more detailed, yet still missing information. It says that StdioProcessor.exe has stopped due to an IO exception error (I have pasted the full error message below). Could you please help me troubleshoot our issue?
Product we're using -> One Identity Manager 9.1
The following are our error messages;
First One (Windows Event Viewer)
Application: StdioProcessor.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.IOException
at System.IO.__Error.WinIOError(Int32, System.String)
at System.IO.FileStream.WriteCore(Byte[], Int32, Int32)
at System.IO.FileStream.FlushWrite(Boolean)
at System.IO.FileStream.Dispose(Boolean)
at System.IO.FileStream.Finalize()
Second One (Windows Event Viewer, this error is generated at the same time with above)
Faulting application name: StdioProcessor.exe, version: 9.1.299.9223, time stamp: 0xffc655c9
Faulting module name: KERNELBASE.dll, version: 10.0.14393.7513, time stamp: 0x671730ce
Exception code: 0xe0434352
Fault offset: 0x0000000000026ea8
Faulting process id: 0x1140
Faulting application start time: 0x01db723e04376f47
Faulting application path: C:\Program Files\One Identity\One Identity Manager\StdioProcessor.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 99e0c5fc-c28b-4648-9509-1eb7e86a9a03
Faulting package full name:
Faulting package-relative application ID:
In One Identity (we are ignoring the errors in HR import processes, so the error output is sent through email):
Processor (7420) terminated unexpected.
What we tried are listed below too;
- Reinstalling .NET Framework,
- Reinstalling C++ Redistributables,
- Restarting the machine,
- Running StdioProcessor.exe with administrator privileges,
- Copying KernelBase.dll from another computer