hello All
I have created 3 system roles published to itshhop and created a compliance rule not to accept if you have one of them to have the other or request the others.
Created a functional area assigned it to the department , compliance rule and also the service item . however when i trigger the itshop request the compliance rule is not showing for the approver that it passed functional area test.
is there an additional step i need to configure in the workflow other than compliance check simplified (CR) and exception approval (OC) ? my current version is 9.2.1