I want to send mail when attestation rejected

Question

Hi, I want to send a custom email when an attestation is rejected by the approver. I don't want to add a new process, and I would like to resolve this using only attestation workflows, if possible.

Barry Jackson · Answer

Hi, 
 You don't say what version you are using ..... but this applies to most versions ....... to send an email on deny you need to specify the mail template to use in the 'approval policy' linked to the 'attestation policy'. 
 The docs state:

Mail templates

Mail template used to create email notifications for granting, denying, extending, unsubscribing, or canceling an attestation or for giving notice of its expiry.

See: https://docs.oneidentity.com/bundle/one-identity-manager_attestation-administration_9.3/page/sources/att/attapprovalpolicymasterdata.htm 
 The above covers the whole policy. Alternatively, you can specify emails to be sent at the workflow steps of your choice. See: https://docs.oneidentity.com/bundle/one-identity-manager_attestation-administration_9.3/page/sources/att/attcasenotificationgrant.htm 
 HTH, Barry.

I want to send mail when attestation rejected

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