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It shop product request workflow locked at the start

michele.polizio
over 7 years ago

Hi all,

I have an approval workflow for all the product in the Itshop.

The first step of my workflow is a calculated decision with the condition 1=1 for just setting initial processing status to a custom one I created.

But I tried to make a request and from manager I see my request locked in this status, is like the job that processing request is not working maybe because job server is busy in other things.

From job queue info I see a lot of job to be processed but never see the counting goes down

In attachment a screenshot from jobqueue info

Thanks 

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  • 0 over 7 years ago

    Try to inspect the dialog journal. Easiest way to do that is to use the journal view from the Job Queue Info tool.

    You will find the complete error message.

    I assume that some of your custom approval prcoedures is malformed so that the system cannot create a correct stored procedure for it.

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  • 0 over 7 years ago

    Try to inspect the dialog journal. Easiest way to do that is to use the journal view from the Job Queue Info tool.

    You will find the complete error message.

    I assume that some of your custom approval prcoedures is malformed so that the system cannot create a correct stored procedure for it.

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