We have two Helpdesk teams (internal and outsourced). We want to restrict what workflows the outsourced team are able action on the Helpdesk site.
I have two Management Policies (internal and outsourced) which share a single User Scope (Domain Users). Both Management Policies have the same User Scope (Domain Users).
When I log in as an outsourced helpdesk agent, I am able to complete the workflow that is in the internal Management Policy when I was expecting to only be able to run those in the outsourced Management Policy.
Is it possible to limit what workflow a Helpdesk agent is able to complete, based on their Active Directory group membership?
