Hi All,
I've just completed a Side-By-Side upgrade of PM 4.7 to 5.6 as per instructions on the this website.
New version is running on a separate server.
I've done the export from 4.7 and imported into 5.6 without any issues. Domain connections are present and working. Q&A policy has also been imported across.
The issue I have, is that if I logon to the self service site on 5.6, with a user account which has already has a Q&A answers in AD created when using 4.7, it insists on going through the Q&A questions again. I've removed the setting in the User workflow to stop always asking to edit questions, but it still insists on going through the Q&A.
I've checked the comment attribute in AD for the test user and the field is populated. What have I missed?
Should I have put the new 5.6 service into the existing password realm to ensure continuity?
Thanks for taking the time to read this. Any help would be appreciated.
Steve