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Self service site configured incorrectly.

clara
over 6 years ago

 I have installed SPE on Win7 SP1 desktop. When i click on the "FOrgot my password" at the Window logon screeen, error message appears. The error is Service is unavailable, Pls ensure the self service site is configured correctly." How to resolve this?thks

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  • 0 over 6 years ago
    This sounds like you are not meeting the minimum permissions required for the product to function.

    The Service Account running the Password Manager service either needs to be a Domain Admin, or the minimum permissions guide must be followed:

    Title: Assigning Minimum Permissions Required to Install and Run Password Manager
    Solution Number: 27946
    URL: support.oneidentity.com/.../27946
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  • 0 over 6 years ago
    This sounds like you are not meeting the minimum permissions required for the product to function.

    The Service Account running the Password Manager service either needs to be a Domain Admin, or the minimum permissions guide must be followed:

    Title: Assigning Minimum Permissions Required to Install and Run Password Manager
    Solution Number: 27946
    URL: support.oneidentity.com/.../27946
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