Cisco Switch session error

Hi Mahmoud,

Please provide more information:
- What is the SSH error?
- What version of Safeguard used (Is this SPP joined to an external SPS?)
- Any issues with SSH to that Cisco device outside of Safeguard with User mode on?
- Are you requesting the Service account in the SSH session or a managed account?
- Does the issue happen for all users when user mode being on?

Thanks!

Hi Mahmoud,

Please provide more information:
- What is the SSH error?
- What version of Safeguard used (Is this SPP joined to an external SPS?)
- Any issues with SSH to that Cisco device outside of Safeguard with User mode on?
- Are you requesting the Service account in the SSH session or a managed account?
- Does the issue happen for all users when user mode being on?

Thanks!

Dear Ahmed,

I'm getting below error while changing password for new account:

Queuing task.
Starting task.
Connecting with asset *******.
System login test.
Insufficient privileges to access Enable Mode.
Changing password for account admin3.
Password for account admin3 has not been changed.
Saving task results.
Task completed with failure.Queuing task.
Starting task.
Connecting with asset ******.
System login test.
Insufficient privileges to access Enable Mode.
Changing password for account admin3.
Password for account admin3 has not been changed.
Saving task results.
Task completed with failure.

what pre-requisites for cisco new account to be added successfully?

thanks,

Hi Mahmoud,

Here is the section referencing the requirements to setup a cisco device in Safeguard:

https://support.oneidentity.com/technical-documents/one-identity-safeguard-for-privileged-passwords/6.7/administration-guide/120#TOPIC-1506813

Do you have this part configured for the service account?
- Configure the Privilege Level Password (that is, the system enable password). This password is required when adding the asset to Safeguard for Privileged Passwords.

Thanks!

thanks ahmed, resolved by adding Privilege Level Password