One Identity SPS Safeguard support very slow

Hi guy,

I opened a ticket to request support from quest via email. but the supporter responded very slow. I have to send 2 of emails to get 1 response form him. How could I escalade my case to higher level. I can't find any official email address from Quest to complain about my situation

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0 Tawfiq.Ahmad over 1 year ago

Hi Bnoivu,

If you have an existing service request, please feel free to call in our support numbers based on your region which I have listed here:

https://support.oneidentity.com/essentials/phone-number-listing#tab3

To help the support team with investigating the issue, please reproduce the issue and attach a support bundle to the case, for SPS the steps are here:

https://support.oneidentity.com/kb/4308749/creating-a-support-bundle-with-reproduction

It may also be worth checking the junk mail folder in case any emails were missed due to them being filtered from support@quest.com

Thanks!
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0 bnoivu over 1 year ago in reply to Tawfiq.Ahmad

Hi Tawfiq

Thank for your feedback, I will try to make a call
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0 bnoivu over 1 year ago in reply to Tawfiq.Ahmad

Hi Tawfiq

Thank for your feedback, I will try to make a call
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