Unable to connect to SPS RemoteApp

Hi,

As per the admin guide, you can add the enable-debug parameter

This specifies whether to write debug logs. The default setting is false.

The logs are available in the C:\Users\<username>\AppData\Roaming\OneIdentity\OI-SG-RemoteApp-Launcher folder.

The logs are rotated daily and the file name format is oi_sg_rci_<yyyymmdd>.

https://support.oneidentity.com/technical-documents/one-identity-safeguard-for-privileged-sessions/7.0.4%20lts/administration-guide/68#TOPIC-2064370

Thanks!

Hi Tawfiq

I have set up the required channels for the Remote App on SPS and set up the SPP with the jump host asset. However, I am still stuck on the reconnecting page. Below is the error logs i obtained from the RemoteApp Launcher

[INFO][PID:9820][session-id:<not set yet>] The launcher will attempt to launch the following process: c:\apps\sqlstudio.exe with following arguments: {username}{password}{asset} --enable-debug
[INFO][PID:9820][session-id:<not set yet>] Start writing...
[INFO][PID:9820][session-id:<not set yet>] Successfully wrote.
[INFO][PID:9820][session-id:<not set yet>] Attempting to read from communication channel.
[ERROR][PID:9820][session-id:<not set yet>] Reading from communication channel failed.
[ERROR][PID:9820][session-id:<not set yet>] Error occured while trying to communicate with SPS: Error reading from channel.

Please check if there is more than one version installed for the RemoteApp Launcher and if below KB is applicable?

if upgrading from older version of RemoteApp Launcher 1.0 to 2.0 then you must uninstall the older version as per the KB:
https://support.oneidentity.com/kb/4370947/upgrade-the-remoteapp-launcher-to-version-2-0-0-0

Here is the Admin guide section to Configuring and launching a Remote Desktop Application session:
support.oneidentity.com/.../18

Thanks!

Please check if there is more than one version installed for the RemoteApp Launcher and if below KB is applicable?

if upgrading from older version of RemoteApp Launcher 1.0 to 2.0 then you must uninstall the older version as per the KB:
https://support.oneidentity.com/kb/4370947/upgrade-the-remoteapp-launcher-to-version-2-0-0-0

Here is the Admin guide section to Configuring and launching a Remote Desktop Application session:
support.oneidentity.com/.../18

Thanks!