Server admin investigations

Hi all,
We're a new SafeGuard user and are currently undertaking UAT.

We have a single privileged user (per service) which users are entitled to connect with. From a PAM point of view, we can absolutely see which user did what and when BUT from a server admin perspective, all of their logs are tied to this single priv account so they can't distinguish and we're getting alot of feedback about this particular point.

Is anyone able to offer a recommendation to get resolve this? 

Thanks,

Nick