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SPP login portal expire session issue

abdulrahman siddiq
11 days ago

Hi all, 

I am currently experiencing an issue with the SPP login process. Upon attempting to log in, I received a notification indicating that my session had expired, resulting in the portal closing unexpectedly. This problem is associated with an environment test for Safeguard v8. Furthermore, after restarting the SPP virtual machine server multiple times, I have encountered account lockout messages.

login issue

Screenshot 2025-04-17 122927.png

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  • 0 7 days ago

    Hi,

    It seem that the time of the SPP appliance is out of sync which may be related possibly.

    Do you have an NTP server configured in this SPP node? if so does the target NTP server have the correct time?

    You could try to force the sync with the configured NTP server via Appliance API:

    Browse to this URL after updating the SPP IP address for your appliance > https://{Your_SPP_IP_address}/service/appliance/swagger

    Click on Authorize button on top right of the page

    Click on first Authorize button in the dialog window that appears

    Authenticate to SPP with an admin equivalent user

    Click on Close button to close the dialog window

    Now you are in Swagger page where you can expand the NtpClientConfig endpoint

    Expand the API call for POST /v4/NtpClientConfig/Resync

    Click on try it out button

    Click on Execute

    This should resync the time with the currently configured NTP server and you could try the login again in the Web UI to see if that helps?

    Otherwise, you can also try to reset the NTP setting to default which will use the original value of "pool.ntp.org" by executing the following API call:  POST /v4/NtpClientConfig/Reset

    Thanks!

Reply
  • 0 7 days ago

    Hi,

    It seem that the time of the SPP appliance is out of sync which may be related possibly.

    Do you have an NTP server configured in this SPP node? if so does the target NTP server have the correct time?

    You could try to force the sync with the configured NTP server via Appliance API:

    Browse to this URL after updating the SPP IP address for your appliance > https://{Your_SPP_IP_address}/service/appliance/swagger

    Click on Authorize button on top right of the page

    Click on first Authorize button in the dialog window that appears

    Authenticate to SPP with an admin equivalent user

    Click on Close button to close the dialog window

    Now you are in Swagger page where you can expand the NtpClientConfig endpoint

    Expand the API call for POST /v4/NtpClientConfig/Resync

    Click on try it out button

    Click on Execute

    This should resync the time with the currently configured NTP server and you could try the login again in the Web UI to see if that helps?

    Otherwise, you can also try to reset the NTP setting to default which will use the original value of "pool.ntp.org" by executing the following API call:  POST /v4/NtpClientConfig/Reset

    Thanks!

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