we have request for an items in IT-SHOP.It has been pending for 4 days.The next level of approver is Manger.In Manager tool under IT-SHOP ,i checked the pending request and i could see this user .i checked the approval History,request details 'Request Status " as Request.It did not move to "Next level of approval" .Still in requested state.
How can i resolve thisissue.Please help me..