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Web portal - Unsubscribing on behalf of others

Anders Westby
over 1 year ago

Hello

We have adjusted the filter VI_ITShop_Filter_PersonOrderFor in the Administration portal, to be able to request on behalf of others, but how can we modify the behaviour to also be able to unsubcribe (and renew) on behalf of others? This will be in the context of an administrator who doesn't have direct responsibility for others ie. they are not a employee manager. Is there a way we can do this in the Administration Portal, or some other approach we can take to this?

We are on version 9.1 and using the new Angular web portal.

Regards

Anders Westby

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  • 0 7 months ago

    We would also like to permit more user to unsubscribe active requests (f.e. the product owner of the Service item). 

    Normally the requester or recipient are allowed to unsubscribe a request. But how could an other person be able to unsubscribe it too? It there a special permission (group) or program function to do this?

  • +1 7 months ago in reply to Paul

    Hi,

    Assuming you are working with the 8.2 or 9.1 HTML5 (Angular) portal, please contact support for a fix for the issue 35863.

    This change will enable anyone with a write permission on the request to unsubscribe it.

    This is also the new default behavior starting in version 9.2.

    Regards,
    Hanno

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  • +1 7 months ago in reply to Paul

    Hi,

    Assuming you are working with the 8.2 or 9.1 HTML5 (Angular) portal, please contact support for a fix for the issue 35863.

    This change will enable anyone with a write permission on the request to unsubscribe it.

    This is also the new default behavior starting in version 9.2.

    Regards,
    Hanno

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