custom process: no approver available for attestation

Hi Jonas,

Just out of curiosity is there a reason you are not using the 'Escalate if no approver found' option?  Perhaps it might help you.

B.

Thanks Barry

I wasnt aware of that option. 

The only line describing the option I found: "In this case, the attestation case is escalated instead of being canceled or passed to the chief approval team."

What does it actually do?

I also checked some custom and predefined approval workflow steps and its greyed out everywhere.

Generally we are OK with attesations being closed if no approver is available. However I was hoping that there is a more generic solution rather then ticking 'Escalate if no approver found' option for every approval workflow step.

The documentation https://support.oneidentity.com/technical-documents/identity-manager/9.2/it-shop-administration-guide/23#TOPIC-2085954 states: 

This option is meant to define at each step a different route an approval should go if no approver could be determined. 

A generic option to avoid canceled approval because no approver could be determined is to use the global "Chief approval team".

support.oneidentity.com/.../51