Hi all,

I just wanted to know how you guys handling the IT Support/Helpdesk access to One-Identity requests.
Base point of my Question is, that customers asking the IT Support Hotline "what's the state with my request" (even if they can see it by themself…

The better a problem is described, the better the assistance tends to be.
(*Note: Please refrain from including private data in your posts)

Consider and include the following information in your initial post:

• Product, Version, and relevant environment…